Excellent experience from the initial meeting until the final closing. Sales and construction management team exceeded my objectives in the construction process. Flexibility in customizing my home to meet my requirements beyond the standard specifications. Total commitment to completing my home by the deadline imposed by the selling of our prior residence. Reasonable price for quality and location.
We purchased our new home from Brookstone back in the spring of 2017. From the very beginning, the experience was positive and the interaction with Kellie and Dan left my wife and I with a confident feeling. Throughout the design, pre-construction and construction phases, Brookstone was there to answer all of our questions. After moving into the home in early Fall, we have been very satisfied with the quality of the construction. I would recommend Brookstone as a homebuilder and the entire staff, from Sales to the construction personnel are first class.
Throughout the house-building process, my wife and I kept hearing horror stories from others who had gone through the same process at some point in their life. Fortunately, in working with Brookstone, we were pleasantly surprised every step of the way. We simply couldn’t relate to those who warned us that it would be a strain on our marriage as we honestly had a blast from start to finish. We realized it was okay to have high expectations because Brookstone continued to go above and beyond them.
Our great experience was due, in large part, to Kellie and Dan. They were not only helpful all along the way, but always available, and always willing to do whatever it took for us to have a great experience. Kellie was extremely thorough, honest, personable, and enthusiastic throughout the process making this project more of an experience, as opposed to merely tasks to be finished. When I tell people about Dan’s level of customer care, they don’t believe me, because none of them had the same experience. Dan would call every Friday with an update as to what was done that week and what they were going to do the next week. He was extremely easy to work with, because he was flexible, detail-oriented, and always on top of things. Best of all, he cared about us and wanted us to be happy. Brookstone doesn’t build houses, they build homes. Our experience from beginning to finish reflected that reality. We love our Brookstone home!